Tuesday, December 16, 2008

An Unnecessary Waste of my Time

Today's mail included an envelope that had been forwarded from my previous address from our water and power company. I eyed it skeptically as I continued to make dinner. I knew this couldn't be good.

Opening it didn't make it better. Bright pink (as in overdue) for the months of September through now, basically. I moved on July 31.

I tried to deal with it immediately. They claim to have 24-hour customer service available. I managed to talk to a person, who confirmed that I did indeed request to have the service turned off as of August 1. And said the request was still pending. But he couldn't do anything for me. I get to call back tomorrow to have it taken care of.

I'm so looking forward to it.

8 comments:

jenn3 said...

Ugh! I hate problems like that. I hope for your sake that you don't get forwarded to ten different people before you get an answer. (You can't tell I work with banks all day can you?)

natalie said...

Ugh April, I'm sorry. I'm dealing with crap from Qwest as a result of my move and it has taken me way too many hours to get this resolved. They sure as heck can screw you over, but they aren't quick to fix it, are they?

liz said...
This comment has been removed by a blog administrator.
Prefers Her Fantasy Life said...

Don't you wish you could charge utility companies, insurance companies etc for the time it takes to straighten things out? And if we could charge doctors an hourly fee for how long they make us wait, we could all afford insurance.

CableGirl said...

What a PitA. I mean seriously, you put in the request, which they ignored, and they want *you* to pay for it? I agree with Prefers Her Fantasy Life. You should charge them for the time and effort you will have to spend on the phone trying to make them admit their own mistake.

And if it were only possible to charge doctors a waiting fee. They'd, perhaps, actually run on time and not over book appointments. Wow, what a concept. Either that or I'd be a rich woman.

Here's to hoping that someone helps you quickly and kindly today.

Suzie said...

Fun times

Jen of A2eatwrite said...

Ugh... wish utility companies were unnecessary

Tara R. said...

Your shut off request is still pending? Are they joking? DOH!